Job Information Monitoring & Evaluation Officer/Accountability NGO Information
Contact Name HR
Contact Email
Job Information
Contract Duration 10 Months
Governorate Duhok
Job Shift
Nationality National
Working Hours Full Time
Posted 2017-02-20
Minimum Education Bachelor Degree
Degree Title Social Studies
Minimum Experience 1 Year ( experience in an NGO preferably experience in dealing with beneficiaries. )
Required Travel 75%
Job Status
No Of Jobs 1
Published Date 2017-02-20
Deadline Date 2017-03-04
[Duhok,Iraq ]

Specific responsibilities

A. General

1-Responsible for managing, recording, sharing, following up and consolidating community feedback about NRC’s interventions and ensuring community feedback is fed back into the project cycle management.

2-Working closely with the program teams, M&E.

3-Providing useful and constructive information to target communities about NRC’s programs.

4-Responsible for improving the Community Feedback and Response Mechanism (CFRM) in coordination with Accountability Coordinator.

B. Participating to the setup of a constructive dialogue between NRC and target communities

1-Conduct brainstorming activities, trainings and workshops with program teams on a regular basis, including an orientation at the beginning of each new project, to ensure that they are aware of the processes and procedures of accountability mechanisms.

2-Ensuring that information about NRC programmes and approaches are available to target communities, notably through the development of visibility leaflets, community orientation sessions, etc.

3-Providing weekly and monthly analytical reports and recommendations to programme teams on the basis of complaints and feedback received from target communities.

4-Ensuring that urgent and sensitive complaints are addressed in a timely and appropriate manner.

C. Complaint management

1-Ensure that all received complaints are registered and recorded in the complaint registration database according to the provided guidelines.

2-Ensure that all complaints are managed, compiled and, if needed, forwarded to relevant staff member as per described instruction included in the complaint mechanism manual.

3-Ensure that all the complaints are followed up closely with relevant department in order to resolve them within 2 working weeks (14 days).

4-Ensure the confidentiality of complaints data is respected, and this information is not shared with any irrelevant staff members or external person/ organization.

Qualifications & Preferred Skills

1-At least 1 year of experience in an NGO preferably in beneficiary reception and/or counselling, community feedback, HR or related field.

2-Good interpersonal skills and ability to collaborate with multiple stakeholders, mainly communities effectively.

3-Ability to receive and handle confidential and sensitive information (highly approachable, trustworthy and confidential)

4-Computer skills, including MS Office (Word, Excel)

How To Apply

By the link below:

 M&E Officer - Accountability

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