Contract Duration
Governorate Erbil
Job Shift
Nationality Not Applicable
Working Hours Full Time
Posted 2023-06-01
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 3 Year
Required Travel
Job Status
No Of Jobs 2
Published Date 2023-06-01
Deadline Date 2023-06-07
[Erbil,Iraq ]
  • Set up, check and maintain the complaint feedback mechanisms;
  • Following UNHCR procedure, conduct the regular follow up of the complains received in the complaint boxes;
  • Conduct mobile missions according with the team leader instruction to collect the feedback and complains from the communities in the out of camp locations, according with UNHCR procedure;
  • Collect the face-to-face complains/requests and provide the needed guidance/information to the persons of concerns;
  • Identify and referred to the appropriated departments the person who need additional support, according with UNHCR procedure and guidelines;
  • Support the CWC team with the awareness campaigns and community events;
  • Conduct participatory assessments in coordination with UNHCR and other stakeholders;
  • Keep a very strong connection with the targeted communities and update the team leader about any challenge, protection risk or other;
  • Submit regular updates and reports according with UNHCR and TDH management instructions and templates;
  • Collect the needed data and information according with UNHCR and TDH management instructions and templates;
  • Support the AAP team with any other relevant task.
Qualifications & Preferred Skills
  • Previous experience in protection project;
  • Knowledge of community based protection (principles, key activities, etc.);
  • Knowledge of feedback mechanism, accountability system in humanitarian sector, case referral;
  • Previous experience in delivery training for community members;
  • Very good understanding of protection principles, confidentiality and humanitarian principles;
  • Very good knowledge of IT;
  • Reporting and communication skills;
  • Very active in community engagement;
  • Fluent in Arabic and/or Kurdish;
  • Very good knowledge of English;
  • Understanding of the local contest and coordination capacity with local authorities/leaders.
How To Apply

Send your CV to the address: [email protected] indicating in the object of the email " AAP Assistant".


The CVs received after the deadline will not be taken into consideration

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