Job Information Senior Outreach Team Leader NGO Information Job Information
Contract Duration
Governorate Erbil
Job Shift
Nationality Not Applicable
Working Hours Full Time
Posted 2020-02-13
Minimum Education Bachelor Degree
Degree Title
Minimum Experience 3 Year
Required Travel
Job Status
No Of Jobs 1
Published Date 2020-02-13
Deadline Date 2020-02-17
[Erbil,Iraq ]
  • Oversee the implementation of all outreach team leaders components and teams
  • Coordinate outreach team leaders and act as a focal point to the Accountability and Outreach manager
  • Establish a connection with communities and mobilize community members to engage in community-based protection.
  • Coordinate closely with local authorities, formal and informal, as well as refugee/IDP community focal points in each area, establishing and maintaining positive relationships.
  • Identify suitable OVs.
  • Manage OVs in a given area.
  • Organize and facilitate trainings for OVs on Community-Based Protection, UNHCR’s Code of Conduct, Specific Needs etc., with support from the Outreach Project Manager.
  • Receive referrals from OVs.
  • Uphold SWEDO and UNHCR’s code of conduct, and ensure that all persons of concern are treated with dignity and respect, in accordance with humanitarian principles and human rights standards.
  • Conduct other duties as assigned by supervisors.
  • Based on the standard operating procedure, taking action, such as providing information, referring the call to another unit, or informing senior management about the nature of the call.
  • Tracking the status of each case and ensuring that follow-ups are being made, and working to increase levels of beneficiary satisfaction with the follow-ups provided by SWEDO.
  • Regularly seeking appropriate and updated information from the core competencies/programme team to provide to beneficiaries.
  • Entering beneficiary data into the SWEDO beneficiary database.
Qualifications & Preferred Skills
  • Bachelor Degree or Master in Project Management;
  • At least three years’ experience with community mobilization or organizing community-based activities is a significant asset.
  • Fluency in Kurdish, Arabic & English Languages;
  • Time management skills and effective problem-solving skills required.
  • Strong interpersonal and communication skills, with an ability to work with both community members as well as local authorities in a sensitive and respectful manner, and ensuring that all community members are represented.
  • Willingness to work in all areas of Erbil Governorate.
  • Must work well within ethnically or religiously diverse groups.
  • Team-building skills, able to effectively mobilize and motivate both staff and volunteers


How To Apply

Interested applicants must send their most recent CV to, Subject line must read: S-IR-VA-20040, Senior Outreach Team Leader, Erbil

Note: Applications not meeting the specified minimum requirements o received after closing date may not be considered. Shortlisted candidates will be contacted for an interview that may include a written test of communication and writing skills.


Women are strongly encouraged to apply



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